Maintenance Contracts
We are committed to providing the best after-sales support services to our clients after a software is delivered. This applies to both ready-made and customised software. Our maintenance contracts are for a duration of 12 months and are paid in advance at the beginning of the support period.
Three types of maintenance contracts are offered to cater to various clients.
None
If you are not using our web software, you can choose not to have any maintenance contract with us. Under this option, you will not request for nor will you be provided any technical support or program updates for the software that you use.
If you are using a web software, either a Basic or Priority maintenance contract is required.
Basic
This option gives you the option of requesting and receiving technical support via our help desk. If you have a problem, submit a ticket at our help desk and wait for a reply. Response times will typically be between 30 minutes and 24 hours.
In addition, you will also get program updates for the duration of your maintenance contract.
Priority
This option gives the fastest support response times since you get, in addition to the help desk, direct email, phone, WhatsApp and remote access, in addition to program updates. Support response times will typically vary from less than 1 minute to 60 minutes during office hours and up to 24 hours after office hours.
