We provide the following direct technical support for CARAT standard and customised software to clients who have an active subscription or maintenance contract.
• Email
• Phone
• Remote access
• Program fixes and updates
Note: For iCARAT application support, please visit iCARAT's web site for more information.
The following types of indirect support are available to all users who do not have an active maintenance contract:-
• Forums
• Knowledge bases
• Frequently Asked Questions (FAQ)
The hours for support are:-
• Mondays to Fridays: 9:00am to 5:00pm
• Saturdays: 9:00am to 1:00pm
• Sundays and public holidays: Closed
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12A Jalan Cempaka SD 12/4B,
Bandar Sri Damansara,
52200 Kuala Lumpur, Malaysia.
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