All potential users and clients can request for help or ask questions via email or WhatsApp at no charge. There is also no limit to the number of questions you can ask.

The following support channels require that an active annual support plan be present. They are for:-

•   Telephone
•   Remote access
•   Program updates for CARAT software (From the second year onwards. The first year is free.)

Note: Web applications always include program updates as part of their subscription

In addition to the above direct support, the following types of indirect support are available to all users without charge:-

•   Forums
•   Knowledge bases
•   Frequently Asked Questions (FAQ)

The hours for support are:-

•   Mondays to Fridays: 9:00am to 5:00pm
•   Saturdays: 9:00am to 1:00pm
•   Sundays and public holidays: Closed
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