SUPPORT POLICIES

We provide two types of technical support; direct and indirect support.

The following support options are available to all clients who use CARAT software and iCARAT applications:-

Direct Support
•   Email
•   Telephone
•   Chat via WhatsApp

Indirect Support
•   Forums
•   Knowledge bases
•   Frequently Asked Questions (FAQ)

CARAT clients who have an active warranty period (new users) and those who have an active support contract (optional after the warranty period and paid yearly) and iCARAT clients with an active subscription will also receive the following direct support:-

Indirect Support
•   Program updates and upgrades

Direct Support
•   Remote access

The hours for support are:-

•   Mondays to Fridays: 9:00am to 5:00pm
•   Saturdays: 9:00am to 1:00pm
•   Sundays and public holidays: Not available
Copyright © 2021 C T SOFTWARE. All rights reserved.

12A Jalan Cempaka SD 12/4B,
Bandar Sri Damansara,
52200 Kuala Lumpur, Malaysia.

Terms of Service | Privacy Policy
Telephone: +603-6261 6218
WhatsApp: +6011-1533 2183

E-Mail: info@ctsoftware.com.my
Web Site: www.ctsoftware.com.my
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