REMOTE UTILITIES - HOST (RUH)

The Remote Utilities - Host (RUH) is a small program that is installed at the client's computer for C T Software's technical support staff to perform remote access activities via the Internet to view or fix problems that the client has reported.

If you are a client with an unexpired Level 3 support plan, you will be able to receive remote assistance from us. RUH is a free utility and can be downloaded here.

Once you have downloaded the installation file, double click on it and follow the steps below:-
-
-
You will see the above window. Click the Next button.
-
-
Click the "I accept..." option and click the Next button.
-
-
Accept the default folder or click the Change button to select another. When completed, click the Next button.
-
-
Accept the defaults shown and click the Next button.
-
-
Click the Install button.
-
-
The program will show a status bar as it is being installed.
-
-
Enter and re-enter the master password to allow access to your computer. They must match. Click the OK button when done.
-
-
The installation is complete. Click the Finish button.
-
-
RUH is installed as a service and you can click the bottom right corner of the screen to see the icon. When you hover your mouse cursor over it, it will show you the ID. This is ID that you will give to technical support when you want us to access your computer. This ID does not change unless you choose to. We advise that you keep the ID the same.
-
-
If you do not see your ID, it means that you have not obtained it. Right click on RUH's icon and select "Internet-ID Connection Settings".
-
-
In place of the sample Internet ID above, you should see a "Get ID" button. Click it and you will get your own ID and it will be shown in the box above. Click the X button at the top right corner to close the window.

If you have any questions, please contact technical support.
Copyright © 2018-2019 C T SOFTWARE. All rights reserved.

12A Jalan Cempaka SD 12/4B,
Bandar Sri Damansara,
52200 Kuala Lumpur, Malaysia.

Terms of Service | Privacy Policy
Telephone: +603-6261 6218
WhatsApp: +6011-1533 2183

E-Mail: info@ctsoftware.com.my
Web Site: www.ctsoftware.com.my
-